Refund & Cancellation Policy

1. Digital Nature of Products

ClaimSkills delivers immediate digital educational materials, including streaming video lectures, structured written guides, and downloadable prompt templates. Because digital access to proprietary instructional content is granted immediately upon successful payment verification, all course purchases (₹999 one-time payment) are strictly non-refundable and non-cancellable.

2. Exceptions: Payment Errors and Duplicate Charges

The only circumstance in which a refund will be considered is an accidental payment error or duplicate charge:

• If you were charged more than once for a single course enrollment due to a payment gateway timeout or network glitch.
• If a transaction was debited from your bank account or card but our server failed to generate your enrollment order.

In such cases, please contact our support team immediately at [email protected] with your transaction reference ID, payment timestamp, and registered email address. Once verified through our payment gateway provider, duplicate or erroneously debited funds will be reversed through the original payment method in accordance with standard payment provider processing times.

3. Non-Refundable Situations

Refunds will not be granted for reasons including, but not limited to:

• Change of mind after completing checkout.
• Personal scheduling conflicts, lack of time, or failure to complete the lessons.
• Dissatisfaction based on personal expectations not described in our published course curriculum.
• Technical incompatibility or hardware limitations on the student's personal device (standard web browsers are sufficient to access the platform).
• Account termination resulting from violation of our Terms of Service.